Book with Confidence

When you book a trip with WB Travel Associates, you are working with a real person who is personally accountable for your travel, not a queue number at a call center. Stephen L. Warlick, Managing Member, and our team stand behind every itinerary we build. This page explains, plainly and in detail, how we are structured, how your money is protected, what credentials we hold and which are pending, and exactly how to reach us if something needs our attention. We would rather over-explain this than leave you guessing.

We Are Independent and Accountable

WB Travel Associates LLC is an independent travel advisory. We are not owned by any airline, cruise line, hotel group, or tour operator, which means we have no corporate incentive to steer you toward a single preferred brand at the expense of what is actually right for your trip. Our recommendations are based on fit for your budget, dates, and priorities, not on which supplier pays us the most.

We are financially and professionally responsible to our clients directly. WB Travel Associates LLC was formed in 2022 and registered as a Virginia limited liability company in 2023, and remains in good standing with the Virginia State Corporation Commission. Our address of record is 5654 Parliament Dr STE A, Virginia Beach, VA 23462.

Your Money Is Protected

We do not hold your travel funds as cash in an unprotected account. Payments are directed to the supplier you are booking with — the airline, cruise line, hotel, or tour operator — or processed through secured, encrypted payment systems built for that purpose. This keeps your money in traceable, accountable channels from the moment you pay a deposit to your final payment.

• Payments go directly to suppliers or through secured payment systems, never informal cash transfers.
• Paying by credit card adds an additional layer of consumer dispute protection on top of supplier and insurance protections.
• Optional trip insurance — either from the tour operator directly as an add-on or from an independent carrier we can quote — protects against cancellation, interruption, and covered supplier failures. Premiums are a small additional cost.
• WB Travel Associates LLC is a Chamber of Commerce verified member (ID 2034400878), a status you can independently confirm.

Our Credentials

We believe transparency about credentials matters as much as the credentials themselves. Below is the current status of every registration and industry accreditation relevant to our business. Some credentials are pending issuance following our transition to independent operations in 2026. Anything marked pending will display its number here the moment it is issued — we will not leave outdated or borrowed credentials on this page.

Credentials shown above reflect our current, verified status. IATA, ARC, and CLIA accreditations are pending issuance following our transition to independent operations in 2026; each will display here the moment it is issued. We do not display credentials we do not hold.

Trip Insurance

Trip insurance protects the money you have already committed to your travel against the things no one can fully plan around: illness or injury, a family emergency, severe weather, or a supplier that fails to deliver. Depending on the plan, coverage can include trip cancellation and interruption, emergency medical treatment and evacuation, baggage protection, and travel delay reimbursement. We recommend it for nearly every trip we book, and especially for international travel and cruises where the financial exposure is highest.

We can quote trip insurance through several established carriers, or coordinate an operator-provided policy if your tour vendor offers one. Either way, we compare plan structures against your specific trip cost, destination, and needs before making a recommendation. Premiums are separate from tour cost and paid to the issuing carrier. We do not receive undisclosed commissions from any insurance carrier, and our recommendation of one plan over another is based on coverage fit, not hidden incentives. You are always free to review the policy documents yourself and to decline coverage entirely; we will simply make sure you understand what you are declining.

Your Trip Is Our Responsibility

Once you book with us, your trip does not become someone else’s problem the moment payment clears. If a flight is cancelled, a hotel overbooks, or a cruise itinerary changes, we advocate directly with the supplier on your behalf, using our industry relationships and knowledge of supplier policies to push for the best outcome available. This is work most travelers cannot do as effectively themselves, particularly from a foreign country or in the middle of a travel day.

If a supplier fails outright — becomes insolvent, cancels without adequate remedy, or otherwise does not deliver what was paid for — we help you pursue every available avenue for recovery, including filing an insurance claim if you purchased coverage, and assisting with a credit card chargeback where a claim is appropriate. We treat these situations as our responsibility to help resolve, not yours to navigate alone.

When and How to Reach Us

During business hours, reach us by phone or email. Outside business hours, or if you are traveling internationally, WhatsApp is the fastest and most reliable way to reach us, and it is our preferred channel since most of our clients travel abroad.

• Business hours: Monday through Friday, 9am to 8pm ET, and Saturday, 10am to 6pm ET
• Phone (toll-free): (800) 211-3161
• Email: sales@wbtravelpros.com
• International or after-hours emergency: WhatsApp Business at WBTravelpros or +1 (757) 994-1626 — preferred for clients traveling internationally

Our office address is 5654 Parliament Dr STE A, Virginia Beach, VA 23462.

If We Fall Short

We hold ourselves to a high standard, and on the rare occasion we make an error in your booking, we want to hear about it directly and quickly. If you find a mistake in your confirmation — an incorrect date, name, room category, or similar booking error on our part — contact us within 24 hours of receiving your confirmation at (800) 211-3161 or sales@wbtravelpros.com. We will work to correct the error at no additional planning fee to you.

If we are unable to resolve an issue to your satisfaction, the following escalation paths remain available to you: the supplier’s own customer relations department for issues specific to their service delivery, a credit card dispute or chargeback if payment terms were not honored, and a consumer complaint filed with the Commonwealth of Virginia through the Office of the Attorney General’s Consumer Protection Section. We would rather resolve a concern directly with you than have it escalate, and we encourage you to come to us first.

Industry Bodies We Answer To

Once our IATA, ARC, and CLIA accreditations are issued, we will operate under each organization’s respective code of conduct and financial reporting requirements, in addition to the obligations we already hold today. As a registered Virginia limited liability company, we are subject to oversight by the Virginia State Corporation Commission. As a Chamber of Commerce verified member (ID 2034400878), we are also subject to the Chamber’s member complaint and verification process, which offers an additional, independent channel for any concern about our business practices.

Questions about any of the information on this page can be directed to Stephen L. Warlick, Managing Member, at (800) 211-3161 or sales@wbtravelpros.com. See also our Terms of Service, Privacy Policy, Refund Policy, and Accessibility pages, and our FAQ for additional detail.